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FAQ

Welcome to ITECHS. Where our state-of-the-art tech support is second to none, and we offer on-demand, curbside services that you won’t find anywhere else. Don’t let traditional repair stores disrupt your busy schedule. Choose ITECHS, and our trusted technicians will deliver cutting edge service to your doorstep.

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Open Everyday | 8:00 AM - 8:00 PM

Phone problems don’t fall neatly between Monday through Friday, 9 a.m. to 5 p.m. They also occur after-hours, on the weekends and during vacation.

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Trust & Transparency

Watch us as we work hard to repair your device. You can ask questions and know that your device will remain securely within your reach to ensure your data remains safe.

Q: What should I expect when I book a repair service with ITECHS?

A: After your appointment is confirmed, the technician will arrive at the location chosen by you during the booking process. The technician will seek out the most convenient parking option near the front entrance. They will repair your device from the company vehicle, providing you with complete accessibility to your device and ensuring transparency throughout the process.

Q: How does ITECHS deliver phone repairs to its clients?

A: At ITECHS, we are committed to providing our clients with convenient and reliable repair services. We offer curbside delivery, which means our technician will come to your location of choice, whether it’s your home, office, or another convenient location. Our fully-equipped service vehicle is equipped with state-of-the-art and cutting-edge equipment to ensure that we can provide efficient and reliable repair services right on the spot. By bringing our repair services directly to you, we save you time and hassle, and make the repair process as easy and stress-free as possible.

Q: What happens when the technician arrives at the client's location?

A: We strive to make the repair process as easy and stress-free as possible for our clients. Once our technician arrives at your chosen location, they will notify you of their arrival and seek out the most convenient parking option near the front entrance. The technician will then perform the repair from our fully-equipped service vehicle, which provides complete accessibility to your device and ensures transparency throughout the repair process. By repairing your device directly from our vehicle, we minimize disruptions to your day and provide a safe and secure environment for your device.

Q: What steps does ITECHS take to prevent damage to my phone during the repair process?

A: At ITECHS, we take several precautions to protect your phone during the repair process. Our technicians use anti-static tools and equipment to prevent static electricity from damaging your device. Additionally, we store your device’s motherboard in a secure location while it is being repaired to prevent any accidental damage. We also use proven repair techniques and documentation to ensure that each repair is done as quickly and safely as possible. We take great care to ensure that your device is returned to you in the best possible condition.

Q: What types of device repairs are available at ITECHS?

A: ITECHS provides repair services for a variety of mobile devices, including but not limited to Apple iPhones, iPads, Samsung Galaxy smartphones and tablets, OnePlus, Motorola, and Google Pixel devices. We constantly update our list of supported devices, so if you don’t see your device listed, please don’t hesitate to contact us.

Q: How does ITECHS ensure the privacy and security of clients' devices?

A: At ITECHS, privacy and security are taken very seriously. The company will never ask for the client’s password or access any private information on the device. The information on the device remains safe throughout the repair process, ensuring that clients’ privacy is respected.

UPDATED 9.1.2023

COVID-19

We’re open for business and committed to keeping our customers, employees and communities safe and connected. Learn how we’re responding to COVID-19.

METHODS & PROCEDURES – CONTACTLESS & CURBSIDE SERVICES

Your Right to Repair

Some manufacturers, including Apple Inc., refrain from supporting product repairs. They restrict consumers and independent repair shops from obtaining replacement parts, and in certain instances, they maintain exclusive control over their service manuals. Apple was driven to implement a battery replacement initiative solely following a legal dispute known as the “Battery Gate.” Nonetheless, we maintain the viewpoint that once a product is purchased, its usage should not be subject to the manufacturer’s authority; it should remain entirely at the discretion of the consumer.

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