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BOOK US
HOW IT WORKS
FAQ
SERVICE AREAS
- NORTHERN, CA
- SOUTHERN, CA

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A buyers guide

iPhone Displays: Good, Better, Best. Which one is right for you?

We’re thrilled to offer you three amazing screen qualities: Standard, Premium, and Original. Options that fit your preferences and budget.

Accessibility

Why we’re open every day, 7 days a week, from 8:00 AM to 8:00 PM.

Tech problems don’t fall neatly between Monday through Friday, 9 a.m. to 5 p.m. They also occur after-hours, on the weekends and during vacation.

Deals

Maximize savings and enjoyment with our exclusive bundles!

Why settle for one when you can have it all? Dive into our specially curated bundles that offer unbeatable combinations of products at prices that are too good to resist.

redefine your expectations of convenience.

Get Our Revolutionary Mobile Service, Delivered Curbside to you, at your Beck and Call.



You Call, We’ll Deliver!

Once a customer books a service, you’ll be notified with all necessary details – customer’s name, address, contact, and repair specifications.



We Fixed on the spot.

Utilize your expertise and training to provide top-notch service using your personal vehicle. Promptness and efficiency are key.



No upfront payment required.

Complete jobs, earn per project, and grow your career with ITECHS. The more you work, the more you earn.

Do You Accept Walk-Ins?

At ITECHS®, we focus on delivering our services directly to you, wherever you are. This means that we do not accept walk-ins at our locations. Instead, our highly trained technicians come to your home, workplace, or any other convenient location.
This approach ensures you get your device fixed without the hassle of traveling to a store. Book us online or over the phone, and we’ll show up.

Does ITECHS® use original OEM parts in their services?

Upon request, ITECHS® incorporates a combination of Original OEM parts and aftermarket parts when providing repairs for devices manufactured by Apple, Samsung, Motorola, OnePlus, and Google.

For more information regarding the differences between aftermarket and OEM parts, please visit our quality standards page: https://itechs.repair/quality-standards/.

What are the quality of your display screens at ITECHS®?

At ITECHS®, we provide a variety of display screens to meet our customers’ needs. Our options include both premium OEM screens and high-quality aftermarket screens.

Premium OEM Screens: These screens are identical to the original screens installed by the device manufacturer. They offer the highest quality in terms of color accuracy, brightness, touch responsiveness, and durability. We provide a lifetime warranty on our premium OEM screens, ensuring your device maintains its original performance.

High-Quality Aftermarket Screens: These screens are manufactured by third-party companies and are designed to be compatible with your device. While they may not match the exact specifications of OEM screens, our high-quality aftermarket screens are a cost-effective option that provides excellent performance. We offer a 1-year warranty on these screens, covering any defects in materials or workmanship.

For more details on the differences between OEM and aftermarket screens, and to choose the best option for your needs, please visit our quality standards page: https://itechs.repair/quality-standards/.

Where will the repair take place?

The repair will be conducted from the technician’s service vehicle. The technician will remain on-site until the job is completed.

You can choose to stay with the technician for light conversation during the repair or have the technician bring the device to your front door and ring the bell when the repair is done.

What should I expect regarding the tech's arrival time?

When you set an appointment with ITECHS®, please note that our technicians may arrive 15 minutes earlier or later than the scheduled time.
For example, if your appointment is set for 8:00 AM, the technician could arrive anytime between 7:45 AM and 8:15 AM. If the technician is running more than 15 minutes late, they will contact you with an updated arrival time.

How Fast Can You Arrive to Service My Device?

At ITECHS®️, we strive to provide prompt service. Typically, we can reach your location quickly, depending on when you book. For instance, you can schedule as early as one hour in advance. If you book at 7am, a technician could arrive by 8am.

Most repairs take 20 minutes to an hour, ensuring minimal disruption to your day. Use our online booking system or call us to schedule at your convenience.

How do I file a warranty claim if I have issues later on?

At ITECHS®, we proudly back the quality of our repairs with a comprehensive warranty.

If you encounter any problems with your device following a repair, we urge you to contact us promptly. You can initiate a warranty claim by calling our customer service number, responding to the automated email or SMS you received during booking, or by scheduling a repair online and using the coupon code “warranty” at checkout.

For screen repairs using premium or OEM brand screens, we offer a lifetime warranty.

All other repairs and standard screens are covered by a 1-year warranty.
This warranty covers any defects in parts or workmanship, giving you peace of mind that your device is in good hands. If you experience any issues related to the repair within this time period, simply contact us, and we’ll resolve it at no extra cost. Our commitment is to ensure your device continues to function flawlessly after our service.

It’s important to note that our warranty applies to parts and labor for the specific repair conducted and does not extend to new issues or accidental damage.

What if I damage my device again shortly after repair?

While accidental physical damage is not covered under our warranty, we strive to accommodate such situations with courtesy pricing for additional repairs. Please reach out to discuss your options.

How much does it cost to repair my device?

The cost of repairing your device can vary depending on the specific repair needed. For real-time pricing, please visit our website or give us a call. Our prices include free mobile service, a warranty on the repair, after-repair support, labor, parts, and plenty of smiles!

What should I do if I have a complaint about my service?

We’re here to ensure your satisfaction, so if you have any concerns or issues with our service, please reach out to us directly. Your peace of mind is important to us, and we’re committed to resolving any problems you may encounter.

We kindly ask that you contact us before leaving any feedback that is less than positive, as we strive to address and resolve any issues promptly and to your satisfaction. Your feedback helps us improve our services, and we appreciate the opportunity to make things right for you.

UPDATED 9.1.2023

COVID-19

We’re open for business and committed to keeping our customers, employees and communities safe and connected. Learn how we’re responding to COVID-19.

METHODS & PROCEDURES – CONTACTLESS & CURBSIDE SERVICES

Your Right to Repair

Some manufacturers, including Apple Inc., refrain from supporting product repairs. They restrict consumers and independent repair shops from obtaining replacement parts, and in certain instances, they maintain exclusive control over their service manuals. Apple was driven to implement a battery replacement initiative solely following a legal dispute known as the “Battery Gate.” Nonetheless, we maintain the viewpoint that once a product is purchased, its usage should not be subject to the manufacturer’s authority; it should remain entirely at the discretion of the consumer.

Legislation

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12 Series