How can we help?

Visit our website and select your device, your model, and the repair you need. You will see your exact price, choose a date and time, enter your address and contact details, and you are done. The whole booking takes about 2 minutes. You can also call us at (916) 250-1878 to book by phone.

Yes. Book before 3 PM and your technician usually arrives the same day, often within the hour. We also offer extended emergency hours beyond our standard 8 AM to 8 PM window for urgent situations.

You receive an instant confirmation by email and text message. Your technician is notified and will arrive at the location you selected at your scheduled time. If anything changes, the technician will contact you directly with an updated arrival time.

Yes. You can reschedule or cancel at any time before your appointment from your booking confirmation. There is no fee for rescheduling or canceling.

If you book for a specific time, that is when we aim to be there. For same-day appointments booked before 3 PM, arrival is often within the hour. Significant delays are rare. Most variations are five to ten minutes.

Prices are listed on our website and updated weekly. When you start the booking process, you will see your exact price for the specific repair and model before you confirm. No hidden fees, no surprises.

We accept Apple Pay, Apple Cash, Venmo, Cash App, PayPal, and cash.

After the repair is complete and you are satisfied with the result. We never collect deposits or upfront charges. You pay only when the work is done.

No. Diagnosis is free. If we arrive and determine the issue is different from what you expected, we will explain what we found before doing anything. You are never charged for a diagnosis.

No. If your device is deemed irreparable, you pay nothing. No diagnostic fee. No service call charge. We only collect payment when the repair is successfully completed.

Screen replacements and battery repairs take about 30 minutes from when the technician arrives. Charger port repairs take about 90 minutes. More complex repairs may vary. Your technician will give you an honest time estimate before starting.

Right in front of you. The technician completes the repair from their service vehicle, parked as close to your front door as possible. You can watch the entire process. Your device never goes to a shop or leaves your sight.

If you can, charge your phone to at least 30% so the technician can verify the device before and after the repair. Note any gate codes, apartment numbers, or parking instructions when you book. Back up your data if you have time, though data is rarely affected by a screen or part replacement.

Sometimes a cracked screen hides an additional issue underneath. If a separate problem surfaces during or after your repair, that is treated as a separate service. We will always tell you what we found before doing anything beyond what you originally booked.

You are welcome to step away after handing off the device, but staying nearby is ideal so you can verify the repair and handle payment when it is done. If you prefer to wait inside, the technician will bring your device to you when it is finished.

Our lead technician for the Sacramento region is J. Beck, the owner and operator of ITECHS Sacramento. J. Beck personally handles the majority of repairs and sets the quality standard for every job. Additional certified technicians cover fill-in appointments and outlying areas.

Yes. Technicians who join the team train at a facility in Los Angeles that has been operating for over 15 years. Screen repair certification requires a minimum one-week course. Complex repair certifications run longer. ITECHS leadership has over 20 years of hands-on industry experience.

Our primary service vehicle in Sacramento is a blue Ford C-Max with company logos and information. The rear seats are completely removed and replaced with a fully equipped repair bench including professional lighting, soldering equipment, heat blowers, power supplies, and precision tools. On occasion, the technician may arrive in a personal vehicle. They are equally equipped for common repairs and the same quality standards apply.

Absolutely. You are welcome to join the technician at the vehicle, ask questions, and watch every step. Many of our customers do. Your device never leaves your sight, and our technicians are happy to explain what they are doing along the way.

They will contact you by text or call with an updated arrival time. If your phone is not working, we also have your email and can send notifications through the booking platform. Significant delays are very rare.

Screen repairs carry a lifetime warranty. All other repair types carry a 12-month warranty from the date of service. If your replacement screen malfunctions under normal use with no signs of physical damage, we replace it at no cost. Every time.

The warranty does not cover damage caused by a new incident: drops, impacts, liquid exposure, misuse, or abnormal conditions. If your new screen cracks from a new drop, that is a new incident and a separate repair. If it stops working on its own with no signs of trauma, that is a warranty claim and we cover it.

We offer three tiers. Standard LCD is budget-friendly with a one-year guarantee, best for calls, text, and trade-in. Premium OLED is our best seller with True Tone support and a lifetime guarantee, great for media, photos, and gaming. Apple OLED is a genuine Apple display with True Tone, no display warnings, and a lifetime guarantee.

It depends on how you use your phone and your budget. Standard LCD is a reliable everyday screen. Premium OLED is the sweet spot for most people who want a great display without paying for OEM. Apple OLED is the right choice if you want a factory-original display with no compromises.

In the Sacramento market, our technicians may have pre-owned devices available depending on current inventory. If your phone is deemed irreparable and you need to stay connected right away, ask your technician what they have on hand.

We serve Sacramento and the greater Sacramento region including Elk Grove, Rancho Cordova, Citrus Heights, Folsom, Roseville, Rocklin, Carmichael, Fair Oaks, Davis, West Sacramento, Natomas, North Highlands, Rio Linda, Orangevale, and El Dorado Hills.

Repair services are available from 8:00 AM to 8:00 PM, seven days a week. You can book online 24 hours a day. We also offer extended emergency hours for urgent situations outside our standard window.

Yes. When you book, there is a field for gate codes, apartment numbers, building numbers, and parking instructions. Provide these details so the technician can find you without delay. If there is a front desk or security checkpoint, you can select "see the front receptionist" as the arrival preference.

Yes. You can enter any address when you book, including your office, a coworking space, or any commercial location. If there is a front desk or security desk, let the technician know when you book. You can also choose how the technician should arrive: text, call, knock, ring the doorbell, or check in at the front desk.

You can book online at any time without needing to call. If you have access to another device, you can also call us at (916) 250-1878 or email info@iphonetechnicians.com. All booking confirmations and updates are sent to both your email and phone number, so you will get notifications even if one device is down.