Frequently Asked Questions
This page provides all the information you need to prepare for your upcoming appointment with ITECHS.
Can I walk in for a repair at your Natomas location, or do I need to make an appointment?
To ensure prompt service, appointments are required at our Natomas location. Same-day service is available. Please note that we are a mobile service and our technicians come to your location. We no longer service devices at our office in Natomas, California.
Do you only service the Natomas community, or do your technicians serve neighboring cities?
We service the entire Sacramento region, including the Rio Linda, North Highlands, West Sacramento, Del Paso, Arden, Carmichael, Downtown, Mid-Town, and Citrus Heights neighborhoods.
Do you provide a warranty or guarantee for the repairs done at your Natomas location?
Yes, all repairs conducted at our Natomas location come with a warranty. The specific warranty terms for each repair can be found in the repair description while booking your appointment.
Does the technician need to come into my home for the repair?
No, our technicians do not enter your home. All repairs are conducted from our service vehicle, whether in your driveway or while parked on the street.
How can I schedule an appointment for a phone repair at your Natomas store?
To schedule a phone repair appointment at our Natomas store, you can call our staff at 916-573-7247 or visit our website at https://www.iphonetechnicians.com/locations/natomas to book a repair online.
How long does it usually take to repair something?
Generally, screen repairs and battery replacements can be completed in about 25 minutes, while more advanced repair requests may take up to 90 minutes.
How soon can ITECHS come to service my device?
While most service requests can be accommodated on the same day, or even within an hour, occasionally we may need to schedule appointments a few hours out due to high demand. We strive to provide prompt service and will do our best to accommodate your preferred time.
Q: Are there any special precautions I should take with my phone before the repair process?
A: To ensure a smooth and efficient repair process, we recommend that you have your device charged to a minimum of 15% before bringing it in for repair. This will allow our technicians to test the device once the repair is completed. Additionally, we recommend that you remove any cases or other accessories from your device, as well as any memory cards, to prevent any accidental damage during the repair process. You can also remove any valuables from between or behind your device, such as credit cards or cash, to ensure they are not misplaced or damaged during the repair. By taking these simple precautions, you can help us provide you with the best possible repair experience.
Q: Can clients remain with the technician during the repair procedure?
A: Yes, clients are welcome to remain with the technician during the repair procedure if they wish to do so. Alternatively, clients can carry on with their daily activities while the technician repairs their device, confident in ITECHS’ commitment to quality care and privacy of their device.
Q: Can I book my appointment online or by phone?
A: Yes, clients can book their appointments online or by phone. ITECHS provides easy and convenient online booking options for clients who prefer to schedule their appointments from the comfort of their own home. Alternatively, clients can call customer service to schedule their appointment. Best of all, when booing online, you can see what dates and times are available. Choose a time that works for you. Please be sure to provide any necessary information needed for the technician to find your location. Gate codes, Apartment numbers, building numbers, and designated parking slots can be provided in the address section of the booking form.
Q: Can I request a specific technician to repair my phone?
A: While ITECHS cannot guarantee a specific technician, we will make every effort to accommodate your request. If you have a preferred technician, please let us know when booking your appointment. If you’re flexible with your schedule, we can work with you to arrange an appointment with your preferred technician. Please note that all of our technicians are highly trained and experienced in repairing a range of mobile devices, so you can be assured that your device will receive top-quality service regardless of the technician assigned to your repair.
Q: Does ITECHS offer a warranty for its repairs?
A: Yes, every repair comes with a lifetime warranty. ITECHS is committed to providing its clients with quality repair services that they can trust. The lifetime warranty provides peace of mind and ensures that clients are satisfied with the repair work.
Q: How do I schedule a repair service with ITECHS?
A: You can book an appointment online or call our customer service to schedule a repair service. Once the appointment has been scheduled, you will receive a notification via your phone messaging inbox and email. You will need to respond to confirm your appointment.
Q: How does ITECHS confirm clients’ appointments?
A: After booking an appointment, the client receives a notification to their phone messaging inbox as well as their email. The client is required to respond to confirm their appointment. The client is sent various messages prior to the arrival of the technician, including a 1-hour appointment reminder.
Q: How does ITECHS deliver phone repairs to its clients?
A: At ITECHS, we are committed to providing our clients with convenient and reliable repair services. We offer curbside delivery, which means our technician will come to your location of choice, whether it’s your home, office, or another convenient location. Our fully-equipped service vehicle is equipped with state-of-the-art and cutting-edge equipment to ensure that we can provide efficient and reliable repair services right on the spot. By bringing our repair services directly to you, we save you time and hassle, and make the repair process as easy and stress-free as possible.
Q: How does ITECHS ensure the privacy and security of clients’ devices?
A: At ITECHS, privacy and security are taken very seriously. The company will never ask for the client’s password or access any private information on the device. The information on the device remains safe throughout the repair process, ensuring that clients’ privacy is respected.
Q: Is it possible to track the progress of my repair while it’s being worked on?
A: Yes, we understand that you may be concerned about the progress of your repair, and we want to provide you with peace of mind. Clients are welcome to remain with the technician during the repair procedure if they wish to do so. This would allow you to see every step of the repair and ask any questions you may have about the process. If you cannot stay for the entire repair, we will keep you updated on the progress of your repair throughout the process, either via text or voice phone. At ITECHS, we are committed to keeping you informed every step of the way, so you can rest assured that your device is in good hands.
Q: Is there a fee for curbside delivery?
A: No, we are pleased to offer our mobile service at no additional cost to you. Our curbside delivery service allows you to have your device repaired without leaving the comfort of your home or office. Our technician will come to you in our fully-equipped service vehicle, and perform the repair right in front of you. This not only provides convenience, but also transparency and peace of mind, as you can see exactly what is being done to your device. This service is provided at no extra charge, as we want to make the repair process as easy and stress-free as possible for our clients.
Q: What are ITECHS’ hours of operation?
A: We are open 7 days a week and provide services on-demand, on-the-go, and curbside. You can book an appointment online or call our customer service to schedule a repair service.
Q: What is ITECHS?
A: ITECHS is an on-demand mobile phone repair company that provides repair services for iPhone, iPad, Samsung, OnePlus, Motorola, and Google Pixel devices. We deliver phone repairs directly to our clients’ location of choice, including their home or workplace. Our service vehicle is well-equipped with state-of-the-art and cutting-edge equipment.
Q: What is the process for filing a warranty claim if I experience issues with the repair in the future?
A: At ITECHS, we stand behind the quality of our repairs and offer a warranty on all of our services. If you experience any issues with your device after a repair, we encourage you to reach out to us as soon as possible. You can file a warranty claim by calling our customer service number, responding to the automated email or SMS that you received during the initial booking, or by scheduling a repair online and using the coupon code “warranty” during checkout. Please note that our warranty covers parts and labor for the specific repair that was performed and does not cover new issues or accidental damage.
Q: What is your company’s policy on refunds or returns if I’m not satisfied with the repair?
A: We strive to provide our clients with the best possible service and guarantee the quality of our repairs. In the unlikely event that you are not satisfied with the repair, we offer a lifetime warranty on our workmanship and parts. If you experience any issues within this timeframe, please contact us immediately so we can resolve the issue. If a refund is required, we will attempt to recover any parts used during the repair and refund the remaining amount. Please note that we do not offer refunds for accidental damage or issues caused by user error. We always aim to work with our clients to ensure their complete satisfaction and will do everything we can to make things right.
Q: What payment options does ITECHS offer?
A: ITECHS offers a range of payment options, including Cash, Apple Cash, CashApp, Venmo, and PayPal, for the convenience of its clients. Clients can choose the payment method that suits them best.
Q: What preventative measures can I take to avoid future issues with my device?
A: While there may not be specific preventive maintenance services available for our industry, there are steps you can take to help prevent issues with your device. One way is to use screen protection and cases, which can provide an additional layer of protection against scratches, cracks, and other damage. At ITECHS, we offer a range of high-quality screen protectors and cases in stock to help keep your device safe and secure. Additionally, keeping your device updated with the latest software and security patches can also help prevent issues and ensure optimal performance.
Q: What should I expect when I book a repair service with ITECHS?
A: After your appointment is confirmed, the technician will arrive at the location chosen by you during the booking process. The technician will seek out the most convenient parking option near the front entrance. They will repair your device from the company vehicle, providing you with complete accessibility to your device and ensuring transparency throughout the process. While screen repairs and battery replacements take only 25 minutes to repair, some other repairs like the back glass of a phone or a charger port may take up to an hour.
Q: What steps does ITECHS take to prevent damage to my phone during the repair process?
A: At ITECHS, we take several precautions to protect your phone during the repair process. Our technicians use anti-static tools and equipment to prevent static electricity from damaging your device. Additionally, we store your device’s motherboard in a secure location while it is being repaired to prevent any accidental damage. We also use proven repair techniques and documentation to ensure that each repair is done as quickly and safely as possible. We take great care to ensure that your device is returned to you in the best possible condition.
Q: What types of device repairs are available at ITECHS?
A: ITECHS provides repair services for a variety of mobile devices, including but not limited to Apple iPhones, iPads, Samsung Galaxy smartphones and tablets, OnePlus, Motorola, and Google Pixel devices. We constantly update our list of supported devices, so if you don’t see your device listed, please don’t hesitate to contact us.
Q. Can I change my ITECHS repair appointment?
A. Certainly! If you need to cancel or reschedule your appointment with ITECHS, you have several options. You can call our customer service number, respond to the automated email or SMS that you received after booking, or log into your account and make the changes yourself. Our team is always ready to assist you with any changes you need to make.
Q. Does ITECHS utilize Original OEM parts in their services?
A. Upon request, ITECHS incorporates a combination of Original OEM parts and aftermarket parts when providing repairs for devices manufactured by Apple, Samsung, Motorola, OnePlus, and Google. For further information regarding the disparities between Aftermarket and OEM parts, kindly visit the following webpage: https://www.iphonetechnicians.com/quality-standards/
Q. How experienced are your technicians and what kind of training do they receive?
A. Our technicians do through vigorous training during the on boarding process. We also hire persons with previous experience to ensure each technicians is skilled to service and tackle any issue that may arise with your device.
Q. What cities does ITECHS operate?
In the Sacramento region we service these cities Sacramento, Elk Grove, Roseville, Citrus Heights, Folsom, Rancho Cordova, Rocklin, West Sacramento, Davis, Auburn, Lincoln, Orangevale, Galt, Granite Bay, El Dorado Hills, Fair Oaks, Carmichael, North Highlands, Rio Linda, Antelope, Woodland, Dixon, Loomis, Placerville, Marysville, Yuba City, Winters. You can expect that we service all neighborhood to include the following. Natomas, Downtown Sacramento, Midtown Sacramento, Land Park, Pocket-Greenhaven, Curtis Park, Tahoe Park, Arden-Arcade, East Sacramento, Southside Park, River Park, College Greens, Alkali Flat, Little Pocket, Meadowview, Del Paso Heights, Oak Park, Boulevard Park, Elmhurst, Newton Booth, Sierra Oaks, Upper Land Park, Colonial Heights, Mangan Park, North Oak Park, Ben Ali, Brentwood, Carleton Tract, Central Oak Park, Colonial Village, Dos Rios Triangle, Downtown Railyards, Erikson Industrial Park, Freeport Manor, Fruitridge Manor, Gardenland, Gateway Center, Glen Elder, Glenwood Meadows, Hollywood Park, Johnson Business Park, Johnson Heights, Johnson Park, Marshall School, Mansion Flats, Medical Center, Metro Center, Midtown Winn Park Capital Avenue, Mills Industrial Park, New Era Park, North City Farms, Norwood I-80, Norwood Tech, Old North Sacramento, Old Sacramento, Packard Bell, Point West, Raley Industrial Park, Richmond Grove, Richardson Village, Richards, Robla, Southeast Village, South Hagginwood, Swanston Estates, Tahoe Park East, Tallac Village, Village 5, West Del Paso Heights, Woodbine.
In San Francisco we service Alamo Square, Anza Vista, Ashbury Heights, Balboa Park, Bayview, Bernal Heights, Castro, Chinatown, Civic Center, Cole Valley, Corona Heights, Cow Hollow, Crocker-Amazon, Diamond Heights, Dogpatch, Duboce Triangle, Embarcadero, Excelsior, Fillmore, Financial District, Fisherman’s Wharf, Forest Hill, Glen Park, Golden Gate Park, Haight-Ashbury, Hayes Valley, Hunters Point, Ingleside, Inner Richmond, Inner Sunset, Japantown, Lakeshore, Laurel Heights, Lower Haight, Marina District, Merced Heights, Merced Manor, Midtown Terrace, Mid-Market, Miraloma Park, Mission Bay, Mission District, Mount Davidson, Nob Hill, Noe Valley, North Beach, Oceanview, Outer Mission, Outer Richmond, Outer Sunset, Pacific Heights, Parkmerced, Parkside, Pine Lake Park, Portola, Potrero Hill, Presidio, Presidio Heights, Richmond District, Rincon Hill, Russian Hill, Saint Francis Wood, Sea Cliff, Sherwood Forest, Silver Terrace, South Beach, South of Market (SoMa), Stonestown, Sunnyside, Sunset District, Telegraph Hill, Tenderloin, Treasure Island, Twin Peaks, Union Square, Visitacion Valley, West of Twin Peaks, Western Addition, Westwood Highlands, Westwood Park, San Bruno, San Jose, Hayward, San Mateo.
What are the business hours and days of operation at the Natomas location?
The Natomas location is open Sunday to Saturday from 8 am to 8 pm.
What payment methods do you accept at the Natomas location?
* At our Natomas location, we accept cash, Venmo, Apple Pay, CashApp, and PayPal as payment methods.
What types of phone repairs and services do you offer at your Natomas store?
Our Natomas store offers phone and tablet repair services for various manufacturers, including Apple, Samsung, Google, OnePlus, and Motorola. We provide screen repair, battery replacement, charger port and lightning jack repairs, as well as camera, back glass, and other common issues for iPhones, iPads, Watches, and various smartphones.