We are Open for Business during COVID-19 and the Sacramento County Essential Services Stay at Home Order. Our staff is taking extra measures to protect the health and safety of our customers and ourselves.
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It’s a challenging time &
We are in this together!
COVID-19 – otherwise known as Coronavirus disease – has been dominating the headlines recently. While it is spreading quickly across parts of Sacramento and beyond, our staff is taking extra-extra-extra measures to protect the health and safety of our customers and ourselves. We perform an Essential Service – Maintenance of Telecommunication systems. We carry out this service in compliance with Social Distancing Requirements as defined in the Sacramento County Public Health Order.
Precautions We are taking
Our process starts with contact-less interaction with our customers. Social distancing is a set of non-pharmaceutical infection control actions intended to stop or slow down the spread of COVID-19. Our technicians are now completing many iPhone repairs without having to enter the customer’s home. The most common places are the driveway or garage of your home or inside of the technicians vehicle.
Regular and thorough cleaning routines have been implemented into our repair process to help reduce infection control issues, and minimize the risk of contamination. To help address the possibility of iphone surface contamination, we use disinfectants know to Kills 99.9% of viruses and bacteria, including 8 cold and flu viruses. We disinfect devices before the repair process even starts. The disinfecting process takes 4 minutes to complete. After the repair process we use disinfecting wipes again to disinfect, followed by the use of electronic wipes to finalize the cleanliness and look of your iPhone before returning it to you.
As the pandemic continues to evolve, new techniques will be added, and existing ones will be updated to best reflect the changing context. We’re optimistic and we’re all in this together. We ask you to support your local businesses because they are getting hurt by this. Thank you.
We’ve implemented two (2) options for service delivered to our customers.
Place of residence:
Customers can now opt-in to “Meet the technician at the door” or “Leave their device at their front door” when they see the technician has arrived.
There is no need for the technician to enter the premises. The service tech will complete the iPhone repair outside of your home in plain view. Once the service has been completed, payment can be processed electronically and the device returned to the front door for retrieval.
Medical Centers & Hospitals:
The technician may enter the premises to meet with you at a pre-determined location within the medical facility. Our staff will wear medical-grade gloves and masks while inside of the medical facility. The technician will collect your device and will complete the repair outside of the premises while remaining onsite. Once completed the technician will return to the meeting location to return your iPhone.
As a local organization with employees throughout the city, we will use our abilities and tools extensively to help during this time of crisis. We felt it was our responsibility to offer this option to the healthcare providers who are working throughout Sacramento to bring an end to this crisis.